Effective Date: 5 September 2026<\/strong><\/p>\n These Terms & Conditions apply to the use of the Al Mausam Travel website and to travel enquiries, quotations, reservations, ticketing assistance, hotel bookings, tours, transportation arrangements and other travel-related services arranged through Al Mausam Travel.<\/p>\n By using this website, requesting a quotation, making a booking or instructing Al Mausam Travel to arrange travel services, you agree to these Terms & Conditions.<\/p>\n Al Mausam Travel operates as a travel agency and intermediary between customers and independent travel service providers.<\/p>\n These providers may include airlines, hotels, transport companies, tour operators, guides, attractions and other travel suppliers.<\/p>\n Unless expressly stated otherwise, Al Mausam Travel does not own, operate or control airline seats, aircraft, hotels, hotel rooms, vehicles, attractions or other third-party travel services.<\/p>\n Our role is to assist customers in finding, reserving, purchasing and managing travel services provided by these independent suppliers.<\/p>\n All quotations are subject to availability and supplier confirmation.<\/p>\n A quotation does not guarantee:<\/p>\n Prices and availability may change at any time before the relevant booking or ticket is confirmed.<\/p>\n Where a quotation includes an expiry or validity period, it remains subject to supplier availability during that period.<\/p>\n Airline tickets are supplied by the relevant airline and are subject to that airline’s:<\/p>\n Al Mausam Travel assists customers in selecting, reserving and purchasing airline tickets.<\/p>\n Al Mausam Travel does not operate flights and does not control airline schedules, cancellations, delays, aircraft changes, seat assignments, baggage handling or airline operational decisions.<\/p>\n The customer is responsible for checking the applicable fare conditions before confirming a ticket.<\/p>\n Hotel accommodation is provided by the relevant hotel or accommodation provider.<\/p>\n Hotel reservations remain subject to the hotel’s:<\/p>\n Descriptions, photographs and classifications are based on information supplied by hotels or other sources and may change.<\/p>\n Al Mausam Travel does not control the day-to-day operation, facilities or service standards of independent hotels.<\/p>\n Where Al Mausam Travel arranges tours, excursions, transfers, guides, attractions or other travel services, the service may be provided directly by Al Mausam Travel or by an independent supplier depending on the specific arrangement.<\/p>\n The applicable quotation or confirmation will determine what services are included.<\/p>\n Schedules and itineraries may change because of weather, road conditions, closures, safety requirements, supplier availability or other operational circumstances.<\/p>\n A booking is confirmed only when:<\/p>\n An enquiry, preliminary reservation or quotation alone does not constitute a confirmed booking.<\/p>\n Customers should not make non-refundable arrangements based only on an unconfirmed quotation.<\/p>\n Prices are based on the travel details provided by the customer, including dates, routes, passenger numbers and requested services.<\/p>\n Unless expressly stated, prices may exclude:<\/p>\n Obvious typographical, technical or calculation errors may be corrected before final confirmation.<\/p>\n Al Mausam Travel may charge service fees for work performed, including:<\/p>\n Where applicable, Al Mausam Travel service fees are separate from airline, hotel or supplier charges.<\/p>\n Service fees already earned for completed agency work may be non-refundable where permitted by law.<\/p>\n The customer must make payment according to the deadline and payment terms communicated by Al Mausam Travel.<\/p>\n Failure to pay on time may result in:<\/p>\n Bank charges, card charges, foreign-exchange charges and other payment-provider costs may be payable by the customer unless otherwise agreed.<\/p>\n Any requested change is subject to supplier availability and applicable supplier rules.<\/p>\n Changes may result in:<\/p>\n Al Mausam Travel will inform the customer of known applicable charges before completing a requested change where reasonably possible.<\/p>\n Cancellation conditions depend on the supplier and type of booking.<\/p>\n Airline tickets, hotel reservations, tours and other services may be:<\/p>\n Specific supplier cancellation rules communicated with a quotation or booking confirmation will apply to that service.<\/p>\n Where a customer is entitled to a refund from an airline, hotel or other independent supplier, Al Mausam Travel will assist with submitting or processing the request.<\/p>\n Al Mausam Travel cannot guarantee that an independent supplier will approve a refund.<\/p>\n The amount and timing of a supplier refund depend on:<\/p>\n Al Mausam Travel is not required to advance money that has not yet been returned by the relevant supplier, except where applicable law requires otherwise.<\/p>\n Any applicable Al Mausam Travel service fee will be handled separately and in accordance with the agreed service and applicable law.<\/p>\n Airlines may change:<\/p>\n Such decisions are controlled by the airline.<\/p>\n Al Mausam Travel will reasonably assist customers with available alternatives, rebooking or refund requests, but airline decisions and available remedies remain subject to the airline’s rules and applicable law.<\/p>\n Hotels, airlines and other suppliers are independent providers.<\/p>\n To the extent permitted by law, Al Mausam Travel is not responsible for independent supplier acts or omissions outside its reasonable control, including:<\/p>\n Nothing in these Terms removes any responsibility that Al Mausam Travel is legally required to bear.<\/p>\n Customers are responsible for ensuring that they possess:<\/p>\n Entry and visa requirements may change without notice.<\/p>\n Unless expressly agreed otherwise, information provided by Al Mausam Travel concerning visas or entry requirements is general assistance and does not constitute a guarantee of entry.<\/p>\n Final entry decisions are made by the relevant immigration, government or border authorities.<\/p>\n Where Al Mausam Travel assists with a visa application, the decision to approve or reject the visa is made solely by the relevant government, embassy, consulate or immigration authority.<\/p>\n Payment for visa assistance does not guarantee visa approval.<\/p>\n Al Mausam Travel is not responsible for rejection, delay or additional documentation requested by the relevant authority, except where the problem results directly from Al Mausam Travel’s own error.<\/p>\n Customers must provide accurate information, including:<\/p>\n Names supplied for airline tickets must match the travel document where required.<\/p>\n The customer must check booking confirmations and tickets promptly.<\/p>\n Additional costs resulting from incorrect information supplied by the customer may be charged to the customer where permitted by law.<\/p>\n A person making a booking on behalf of other travellers confirms that they have authority to provide the necessary personal and travel information for those travellers and to communicate booking information to them.<\/p>\n The person making the booking is responsible for ensuring that the other travellers are informed of relevant booking conditions.<\/p>\n Travel insurance is strongly recommended.<\/p>\n Customers should consider appropriate insurance covering matters such as:<\/p>\n Al Mausam Travel does not provide insurance coverage unless expressly stated.<\/p>\n Customers are responsible for determining whether they are medically and physically able to undertake their chosen travel arrangements or activities.<\/p>\n Relevant mobility, medical or accessibility requirements should be disclosed before confirmation where they may affect the requested arrangements.<\/p>\n Al Mausam Travel shall not be responsible, to the extent permitted by law, for failure, delay, interruption or additional expense caused by circumstances outside its reasonable control.<\/p>\n These may include:<\/p>\n Refunds or credits in such circumstances may depend on the amounts recoverable from the relevant suppliers and applicable law.<\/p>\n Al Mausam Travel aims to provide accurate information on its website.<\/p>\n However:<\/p>\n Website information does not constitute a guaranteed booking unless confirmed in writing as part of a reservation.<\/p>\n Al Mausam Travel does not guarantee uninterrupted access to this website.<\/p>\n The website may occasionally be unavailable because of:<\/p>\n This website may contain links to airlines, hotels, tourism services or other third-party websites.<\/p>\n Al Mausam Travel does not control these websites and is not responsible for their:<\/p>\n Customers should review the applicable third-party terms and privacy policies.<\/p>\n Unless otherwise stated, Al Mausam Travel’s original website content, branding, logos, written materials and layout may not be commercially reproduced without permission.<\/p>\n Airline names, hotel names, trademarks, photographs and other third-party intellectual property remain the property of their respective owners.<\/p>\n To the maximum extent permitted by applicable law, Al Mausam Travel is not responsible for indirect or consequential losses resulting from circumstances outside its reasonable control or from the independent acts of third-party suppliers.<\/p>\n Where Al Mausam Travel is legally liable, liability shall only be limited to the extent permitted under applicable law.<\/p>\n Nothing in these Terms excludes or restricts:<\/p>\n This is important because Oman’s Consumer Protection Law imposes obligations on service providers, so a website clause cannot simply remove statutory customer rights.<\/p>\n Customers should report any problem as soon as reasonably possible so that Al Mausam Travel has an opportunity to assist or contact the relevant supplier.<\/p>\n A complaint should provide enough information to identify:<\/p>\n Customers are encouraged to report problems while travelling where practical rather than waiting until travel has ended.<\/p>\n Personal data is handled in accordance with the Al Mausam Travel Privacy Policy and applicable Omani personal data protection requirements.<\/p>\n Oman’s Personal Data Protection Law is Royal Decree 6\/2022, with Executive Regulations issued under Ministerial Decision 34\/2024.<\/p>\n These Terms & Conditions are governed by the laws and regulations of the Sultanate of Oman<\/strong>.<\/p>\n Any dispute shall be subject to the competent authorities and courts of the Sultanate of Oman, unless applicable law provides otherwise.<\/p>\n Al Mausam Travel may revise these Terms & Conditions when reasonably necessary to reflect changes in:<\/p>\n Updated Terms will be published on this website with the applicable effective date.<\/p>\n Terms specifically agreed for an already confirmed booking will continue to apply to that booking unless otherwise agreed or required by law.<\/p>\n","protected":false},"excerpt":{"rendered":" Terms & Conditions Effective Date: 5 September 2026 These Terms & Conditions apply to the use of the Al Mausam Travel website and to travel enquiries, quotations, reservations, ticketing assistance, hotel bookings, tours, transportation arrangements and other travel-related services arranged through Al Mausam Travel. By using […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4396","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/pages\/4396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/comments?post=4396"}],"version-history":[{"count":1,"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/pages\/4396\/revisions"}],"predecessor-version":[{"id":4397,"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/pages\/4396\/revisions\/4397"}],"wp:attachment":[{"href":"https:\/\/www.almausam.com\/index.php\/wp-json\/wp\/v2\/media?parent=4396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}1. Role of Al Mausam Travel<\/h2>\n
2. Quotations<\/h2>\n
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3. Airline Tickets<\/h2>\n
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4. Hotel Reservations<\/h2>\n
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5. Tours and Other Travel Services<\/h2>\n
6. Booking Confirmation<\/h2>\n
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7. Prices<\/h2>\n
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8. Service Fees<\/h2>\n
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9. Payment<\/h2>\n
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10. Changes Requested by Customers<\/h2>\n
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11. Cancellations<\/h2>\n
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12. Refunds<\/h2>\n
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13. Airline Schedule Changes, Delays and Cancellations<\/h2>\n
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14. Supplier Failures<\/h2>\n
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15. Passports and Travel Documents<\/h2>\n
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16. Visas<\/h2>\n
17. Customer Information<\/h2>\n
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18. Information About Other Travellers<\/h2>\n
19. Travel Insurance<\/h2>\n
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20. Health and Fitness<\/h2>\n
21. Force Majeure and Events Beyond Reasonable Control<\/h2>\n
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22. Website Information<\/h2>\n
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23. Website Availability<\/h2>\n
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24. External Websites<\/h2>\n
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25. Intellectual Property<\/h2>\n
26. Limitation of Liability<\/h2>\n
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27. Complaints<\/h2>\n
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28. Privacy<\/h2>\n
29. Governing Law<\/h2>\n
30. Changes to These Terms<\/h2>\n
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