Privacy Policy
Privacy Policy
Effective Date: 5 September 2026
Al Mausam Travel respects the privacy of visitors, customers and persons who contact us. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website or request travel services.
Al Mausam Travel processes personal data in accordance with applicable laws and regulations in the Sultanate of Oman, including the Personal Data Protection Law issued by Royal Decree 6/2022 and its Executive Regulations issued under Ministerial Decision 34/2024.
1. Information We May Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone or WhatsApp number
- Travel dates and requirements
- Number of travellers
- Tour, transport or accommodation preferences
- Enquiry and booking information
- Information submitted through website forms, email or other communications
Our website may also collect limited technical information such as IP address, browser type, device information, pages visited and website usage information through cookies, analytics or security services.
2. How We Use Personal Data
We may use personal data to:
- Respond to enquiries
- Prepare quotations
- Arrange tours and travel services
- Process bookings and service requests
- Communicate about requested services
- Provide customer support
- Maintain business and transaction records
- Improve our website and services
- Detect fraud, misuse or security threats
- Comply with legal and regulatory requirements
We do not sell personal data.
3. Sharing With Third Parties
Where necessary to provide requested travel services, we may share relevant information with third parties such as:
- Hotels
- Tour operators
- Transport providers
- Guides
- Airlines
- Travel suppliers
- Technology and website service providers
- Payment or booking service providers where applicable
These third parties may process information under their own privacy policies and legal obligations.
Al Mausam Travel is not responsible for the independent privacy practices, security systems, availability or actions of third-party providers.
4. International Transfers
Travel arrangements may require information to be shared with providers located outside the Sultanate of Oman.
Where personal data is transferred outside Oman, Al Mausam Travel will handle such transfers in accordance with applicable Omani personal data protection requirements. Oman’s regulatory framework requires controllers to consider the level of protection when transferring personal data outside Oman.
5. Cookies and Analytics
Our website may use cookies and similar technologies for:
- Essential website functions
- Security
- Website performance
- Visitor statistics
- Analytics
Third-party services such as Google services may also process technical information where enabled.
Visitors may control cookies through their browser settings, although disabling certain cookies may affect website functionality.
6. Data Retention
Personal data is retained only for as long as reasonably necessary for:
- Providing requested services
- Maintaining business and accounting records
- Resolving disputes
- Preventing fraud
- Meeting legal and regulatory obligations
A request for deletion does not require Al Mausam Travel to delete information that must lawfully be retained.
7. Security
Al Mausam Travel takes reasonable administrative and technical measures to protect personal data.
However, no website, email system, internet transmission, third-party platform or electronic storage system can be guaranteed to be completely secure.
Al Mausam Travel shall not be responsible for security incidents resulting from circumstances outside its reasonable control, subject to applicable law.
8. Your Rights
Subject to applicable Omani law, individuals may have rights relating to their personal data, including the ability to request access, correction, updating, deletion or withdrawal of consent where applicable. Oman’s Personal Data Protection framework expressly provides data-subject rights and requires controllers to provide a mechanism for exercising them.
Requests may be sent to:
We may request reasonable information to verify identity before processing a request.
9. Marketing Communications
Where consent is legally required, Al Mausam Travel will obtain appropriate consent before sending advertising or promotional communications.
You may request that such communications stop at any time.
10. Information About Other Travellers
If you provide personal information relating to another traveller, you confirm that you are authorized to provide that information for the relevant travel or booking purpose.
You are responsible for ensuring that information submitted to us is accurate.
11. External Websites
Our website may contain links to third-party websites.
Al Mausam Travel does not control and is not responsible for:
- Third-party website content
- Privacy practices
- Security
- Availability
- Accuracy of information
- External services or transactions
Users should review the applicable terms and privacy policies of third-party websites.
12. Limitation
Nothing in this Privacy Policy excludes or limits obligations that cannot legally be excluded under applicable Omani law.
To the extent permitted by law, Al Mausam Travel is not responsible for losses arising from unauthorized third-party activity, internet failures, external systems, events beyond reasonable control, or information provided incorrectly by users.
13. Changes to This Policy
Al Mausam Travel may update this Privacy Policy from time to time to reflect changes in its services, website, technology or applicable law.
The latest version will be published on this website with its effective date.